| Exam Code | ITIL-4-Foundation |
| Exam Name | ITIL 4 Foundation Exam |
| Questions | 119 |
| Update Date | July 09,2026 |
| Price |
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identify the missing word(s) in the following sentence. The purpose or the problem management practice is to reduce the likehood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and Known errors.
A. events
B. changes
C. configuration items
D. workarounds
Which is an example of a service request?
A. A request for normal operation to be restored
B. A request to implement a security patch
C. A request for access to a file
D. A request to investigate the cause of an incident
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
A. Suppliers
B. Customers
C. Relationship managers
D. Developers
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
A. Service relationship management
B. Service consumption
C. The service value system
D. The release management' practice
Identify the missing word(s) in the following sentence. The purpose of the problem management practice is to reduce me likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [p] and known errors.
A. events
B. changes
C. configuration items
D. workarounds
Which is the definition of an IT asset?
A. Any financially valuable component that contributes to a service
B. Any request from a user that is a normal part of service delivery
C. Any component that needs to be managed to deliver a service
D. Any change of state that has significance for the management of a service
For which purpose would the continual improvement practice use a SWOT analysis?
A. Understanding the current state
B. Defining the future desired state
C. Tracking and managing ideas
D. Ensuring everyone actively participates
Which TWO BEST describe the guiding principles? Short term Standards Recommendations Long-term
A. 1 and 4
B. 3 and 4
C. 1 and 2
D. 2 and 3
Which is included in the purpose of the 'improve' value chain activity?
A. Ensuring the continual improvement of practices across all value chain activities
B. Ensuring that services continually meet expectations for quality, costs, and lime to market
C. Ensuring a shared understanding of the improvement direction for services across the organization
D. Ensuring continual engagement and good relationships with all stakeholders
Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
A. Incident management
B. Service level management
C. Problem management
D. Service request management
